We are happy to help if your order arrives damaged, incorrect, or with a clear production issue. Please contact us within 48 hours of delivery and provide clear photos or an unboxing video showing the shipping label, packaging, item, and issue. To help us review any issue fairly, please record a clear unboxing video or take clear photos when opening your package. The shipping label must be clearly visible in the video or photos so we can verify the package and order information for refund, replacement, or further resolution.

If the issue is confirmed, we will offer a replacement first. A refund may be considered only when a replacement is not possible.

Please note that handmade and made-to-order items may have slight color, placement, or size variations. These small differences do not affect the quality of the product and are not considered defects.

Please double-check all orders, sizes, personalization, and shipping details before placing your order.