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Store policy
We stand behind every mat we make.
Every Weekend Maison mat is made to order and personalized just for you — your monogram, your colors, your name or your date. We take real care in crafting each piece.
But we also understand that things don’t always go perfectly. Shipping is imperfect, and production issues can occasionally happen. When they do, we want to make it right.
This page explains exactly what we cover, what we ask of you, and how we’ll resolve it.
We’re happy to help if your order arrives:
Because each mat is made to order and personalized specifically for you, we’re unable to accept returns or exchanges for:
Because our mats are handmade and personalized in small batches, slight variations in color, monogram placement, or size may naturally occur. These small differences are part of the handmade process and do not affect the quality or function of your mat — they are not considered defects.
If your order arrives damaged, incorrect, or with a production issue, please contact us within 48 hours of delivery.
To help us review your case fairly and quickly, please provide clear photos or an unboxing video showing:
If your issue is confirmed, here’s how we’ll make it right:
Refunds and replacements, once approved, are typically processed within 5–20 business days, depending on your payment provider and production schedule.
If the issue is confirmed to be on our end — damaged in transit, incorrect item, or a production issue — Weekend Maison will cover return shipping costs, handled case by case depending on the situation.
Because every mat is made to order with your personalization, we’re unable to accept returns for reasons outside our coverage criteria above — but if there’s a genuine shipping issue or production defect, we’ll take care of it, personalized or not.
Weekend Maison does not currently offer digital products. If we introduce digital items (such as design files or templates) in the future, they will be non-refundable once downloaded or delivered — if there’s a file issue, we’ll help fix or resend it.
If you’re unsure whether your situation qualifies, please reach out anyway — we’d rather talk it through and find a fair resolution.
Please double-check your order — mat color, monogram, font, and shipping address — before checking out, as personalized mats are made specifically for you.