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Store policy
Weekend Maison — Made for game nights that matter.
At Weekend Maison, each mahjong mat is personalized and made to order — your monogram, your colors, your style. That means your mat doesn't exist until you place your order, and we take the time to make it right before it ever leaves our hands.
Here's everything you need to know about how your order moves from our workshop to your door.
Production time: 4–6 business days
Because every mat is personalized with your chosen monogram, font, and color, we craft it specifically for you after your order is placed. Please allow 4–6 business days for production before your order ships.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order leaves our workshop, standard shipping typically takes 10–15 business days.
| Stage | Timeframe |
|---|---|
| Production (personalized items) | 4–6 business days |
| Standard shipping | 10–15 business days |
Delivery times are estimates and may vary depending on your location, local customs procedures, and seasonal carrier volumes. During peak periods (holidays, major sales), please allow a few additional days.
As soon as your order ships, we'll send you a confirmation email with your tracking number so you can follow your package along the way.
If your tracking information hasn't updated for a while, don't hesitate to reach out — we'll be happy to look into it for you.
Weekend Maison ships worldwide. For international orders, customs fees and import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking your local customs guidelines if you're unsure.
If your order contains more than one item, pieces may ship separately depending on production schedules. You'll receive tracking information for each shipment.
Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible after placing your order — we'll do our best to correct it before production begins. Once an order has shipped, we're unable to change the delivery address, and Weekend Maison cannot be held responsible for delays or failed deliveries resulting from an incorrect address entered at checkout.
We pack every order with care, but we understand that things can occasionally go wrong in transit.
If your package arrives damaged, please contact us within 48 hours of delivery with clear photos or an unboxing video (with the shipping label visible). We'll review and arrange a resolution as quickly as possible — please see our Returns & Refunds Policy for full details.
If your package appears to be lost in transit, please allow the full estimated delivery window to pass before reaching out, as packages can occasionally be delayed without a tracking update. If your order hasn't arrived within a reasonable time after your shipping confirmation, contact us and we'll help investigate.
We're here to help at every step of your order journey. If you have any questions about your shipment or want an update on your personalized mat, reach out to us at:
Thank you for choosing Weekend Maison for your next game night.